Canceling Orders and Refund Policy.
Our order cancellation policy goes thus:
We begin to process your order in 12 hours time after receiving a receipt of your payment. As a result, changes are difficult to make. Please ensure your order is correct before you agree to your order.
Refunds will be processed through PayPal or reverted to your credit card, and all transactions should reflect within 1-5 business days, depending on your bank.
Orders that are not cancel-able are below:
You are not allowed a refund in the following cases:
For these two reasons, once a doll is sold, a return is not allowed:
Although, if your dissatisfaction is for other reasons, you may consult with us.
You can get a refund if:
Refunds are impossible in situations whereby:
In conclusion, upon reception, you must inspect the entire doll before using it. This is important. If you have any complaints or are dissatisfied, please contact us within 24 hours as that is our window for modifications. Images and videos with details are also important and can be sent to our email which is: [email protected]. We can then work together and come to a mutually beneficial conclusion.